Shipping policy

SHIPPING POLICY

Thank you for shopping at Our Store. We are dedicated to delivering your premium cutlery safely and efficiently, ensuring it arrives in perfect condition.

1. SHIPPING LOCATIONS & FULFILLMENT
To provide the best selection and maintain efficient delivery times, your orders are processed and shipped from our strategic fulfillment centers. 
Depending on item availability, stock logistics, and custom product specifications, orders may be dispatched from our domestic warehouses within the United States or directly from our specialized international fulfillment facilities. 

2. ESTIMATED DELIVERY TIMES
Delivery times depend heavily on the location of the warehouse and the specific shipping classification required for your items. Please note that high-quality kitchen knives are classified as "sensitive goods" by international customs and courier services, which requires secure handling and specialized transport networks.

- Domestic Fulfillment (Items stocked in U.S. Warehouses):
  Orders typically arrive within 3 to 7 business days after processing, depending on your local state or region.

- International Fulfillment & Sensitive Goods (Items shipped from Global Warehouses):
  Due to mandatory custom clearances, strict security regulations, and specialized routing required for professional cutlery, international transit typically takes 10 to 20 business days. 

*Please note: These are estimated delivery windows. During peak seasons, holidays, or due to unforeseen customs delays, transit times may be slightly extended.

3. PROCESSING TIME
All orders are compiled and processed within 1 to 3 business days (excluding weekends and holidays) before shipment. You will receive a notification with a tracking link as soon as your package is handed over to the courier.

4. TRACKING YOUR ORDER
Once your order has been shipped, we will send you a confirmation email containing your tracking number. You will be able to monitor your package's journey from our fulfillment center directly to your doorstep. Tracking updates may occasionally experience brief delays while transitioning through major international custom checkpoints.

5. CUSTOMS, DUTIES, AND TAXES
For international shipments, packages may occasionally be subject to import duties, taxes, or custom clearancing fees mandated by the destination country. Our Store is not responsible for any additional customs charges applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

6. LOST OR DAMAGED PACKAGES
Once a shipment is handed over to the carrier, the carrier assumes liability for the transit. If your package is reported as lost by the carrier or if it arrives physically damaged due to transit issues, please contact us immediately at ken.media.dev@gmail.com with your order number and photographic evidence so that we can assist in opening an investigation or arranging a resolution.